Messages Getting Ignored? Make Your Next Email Easy to Answer
Use a clear subject, put your purpose first and make one specific request so the reader knows what to do next.
Need a Difficult Conversation? Start With Respect and One Clear Request
Prepare for a difficult conversation, describe what happened without blame, listen to the other person and agree on a manageable next step.
Struggling to Be Understood? Try These 4 Communication Habits
Practice four everyday habits to listen better, express your needs clearly, ask useful questions and agree on the next step at work, at home and in business.